Digital Acceleration

Six tech-enabled capabilities are driving the pandemic's success.

• Efficiency and agility
• Customer interaction
• Operations and supply chain
• Business continuity and IT resiliency
• Workforce
• Cybersecurity

The following are the important insights from our examination of 18 industries:

• During the COVID-19 disruption, technology adoption has become a considerably more critical performance differentiator. In the 12 categories where technology was a performance difference, tech-savvy companies outperformed their counterparts by 6 percentage points in sales growth on average.
• The recipe for success in terms of "technology mix" is evolving. Cloud and AI are increasingly becoming performance differentiators.
• Each industry has its own “signature.” Technologies that benefit one industry do not necessarily distinguish themselves from those that help another.

Keep the broad picture in mind as you approach digital acceleration: 

• invest in market-making business platforms
• new company blueprints, and allocate cash to existential vs experimental decisions.
• Use exponential technology to re-invent the way you do things.
• Work is completed by clever processes.

We examine various sectors and capacities, as well as how technological decisions impact them. Specifically:

• We determine the strategic importance of a certain important technology in allowing success and resiliency. We look at how they differ in terms of their influence on business outcomes. We check to see whether the conclusions are correct.
• Next, we look at six important qualities that we believe are required to successfully manage the pandemic. Business continuity and labor safety and security are among the capabilities available. This enables us to evaluate the significance of various technologies.
• We look at what business leaders may learn from companies that outperform their competitors.

COVID- Fans were barred from accessing the 2020 US Open in New York due to 19 processes. The United States Tennis Association, on the other hand, used cloud and AI to improve the virtual experience for millions of fans.

Here are some examples of innovative solutions and the technology that supports them:

• Unanswered Questions
• Insights into Matchmaking
• Artificial Intelligence Sounds

For improved consumer involvement, go deeper.

Cloud technologies are used by outperformers 60 percent more than all others to provide consistent customer service. They're also offering 76 percent more self-service user experiences on the cloud.

Step-by-step instructions

• There are action areas that must be addressed in order to make progress and create the circumstances for success:
• Platforms for creating new markets
• Workflows with intelligence:
• Humanity and business experience

Research methodology

• Our approach to this study has drawn on data from multiple different surveys covering different aspects of technology use and its relationship to business priorities and performance.
• Technology adoption and business performance by industry
• Technology categorization and prioritization by industry
• Technologies for different capabilities

Methodology of investigation

• Data from many polls covering all areas of technology use and its link to company objectives and performance informed our approach to this study.
• Industry use of technology and business performance
• Industry classification and prioritizing of technology
• Different technologies for various capacities