TEAMWORK IN THE FOUR SEASONS

Four Seasons Hotels and Resorts are a group of luxury hotels that have spread all over the world. They have been doing this business for around 50 years now, and still, provide high-quality services to their customers.

STEVE WYNN’S EXPERIENCE IN FOUR SEASONS-

Steve Wynn is a very well-known person all around the world. He is the owner of the Wynn Resort and Casinos based in Las Vegas. He once shared a very great experience when he stayed at one of the hotels of the Four Seasons.

Steve Wynn along with his family went for a family vacation in Paris. The Wynn family decided to stay at the Four Seasons Hotel in Paris during their vacation. One morning the family had ordered their breakfast in bed. And one of the items that they ordered was a croissant. 

Steve Wynn’s daughter ate only half of that croissant and left the other half in the room thinking to finish it when she returned back. 

The family left the hotel room to spend the day in the city of Paris. When they returned back to their hotel rooms, Steve Wynn’s daughter was disappointed as she did not find her croissant in her room; thinking that the room service might have discarded it.

But on the telephone in the room, there was a message from the front desk. The message said that the house keeping had removed the other half of the croissant, assuming that the guest would like to have a fresh piece when they return back to their room. The fresh croissant would be delivered to the room as soon as the guest requested.

This might have been a very small incident, but it reflected the great values of teamwork of the employees of the Four Seasons. This impressed Steve Wynn immensely. Various departments of the Four Seasons hotel were involved in a mere croissant matter. But their motive was very clear- customer satisfaction. 

The housekeeping’s job was to keep the rooms of the guests. But when they saw the remaining croissant in the room, the kitchen department of the hotel took over. They made sure that their guest would get a fresh piece of croissant when they returned. But, they had to inform their guest about it. So, the front desk helped deliver the message to their guests. 

LEARNING-

This is a great example of teamwork and team communication that the Four Seasons Hotel has put forward.  All the departments in the hotel are working towards one goal that is to satisfy their customers. To make their experience in the hotel a very good experience, all the departments put great effort and coordination. They readily accepted their roles in the task. This is what happens when each team member is creative, generous and thorough with what needs to be done to get the best results.